Terms and Conditions

Effective from April 9, 2026

1. Subject

CAARVN is a ridesharing platform accessible via a mobile application, designed to connect drivers travelling to a given destination with passengers heading in the same direction, in order to enable them to share a Trip and the associated costs.

These Terms and Conditions govern access to and use of the Platform. Please read them carefully.

CAARVN acts solely as an intermediary platform connecting Drivers and Passengers and does not provide transportation services.

You acknowledge and agree that CAARVN is not a party to any agreement, contract, or contractual relationship of any nature entered into between Members, nor does it assume any liability arising therefrom.

If you do not agree to these Terms and Conditions, you must not access or use the Platform.

By clicking “Login”, you acknowledge that you have read and accepted these Terms and Conditions.

Where the context requires, obligations applicable to Members shall also apply to Users accessing the Platform.

2. Definitions

In these Terms and Conditions:

“Account” means the account that must be created in order to become a Member and access certain services offered by the Platform;

“Advert” means an advertisement posted on the Platform;

“CAARVN” has the meaning given to it in Article 1 above;

“Booking” means a request made by a Passenger to reserve one or more Seats on a Trip through the Platform;

“Booking Confirmation” has the meaning given to it in Article 4.2.1 below;

“Carpooling Advert” means an advertisement concerning a Ride posted on the Platform by a Driver;

“Carpooling Trip” means the journey subject of an Advert published by a Driver on the Platform, and for which the Driver agrees to transport Passengers in exchange for the Cost Contribution;

“Cost Contribution” means the amount agreed between the Driver and Passenger as a contribution toward travel costs for a given Trip;

“Driver” means the Member using the Platform, to offer to transport another individual in exchange for the Cost Contribution, for a Trip and at a time determined by the Driver;

“Member” means any individual having created an Account on the Platform;

“Member Content” has the meaning given to it in Article 11.2 below;

“Passenger” means a Member who has accepted an offer to be transported by a Driver for a Trip;

“User” means any individual accessing or using the Platform, whether registered or not;

“Platform” has the meaning given to it in Article 1 above;

"Ride" means a Trip offered by a Driver through the Platform;

“Seat” means an individual place offered by a Driver in a vehicle for a Trip, which may be available, requested, or booked by a Passenger through the Platform;

“Services” means the functionalities and features made available by CAARVN through the Platform;

“Trip” means a carpooling journey arranged through the CAARVN Platform;

“T&Cs” means these Terms and Conditions;

“Website” means the website accessible at the address www.caarvn.com.

3. Registration on the Platform and creation of an Account

3.1 Conditions of registration on the Platform

The Platform may be used by individuals aged 18 or over. Registration on the Platform by a minor is strictly prohibited. In accessing, using, or registering on the Platform, you represent and warrant that you are aged 18 or over.

3.2 Creation of an Account

The Platform enables Members to post Carpooling Adverts, view available Adverts, and interact with other Members to book a Seat.

You must create an Account and become a Member in order to post an Advert, view detailed Adverts, or book a Seat.

To create an Account, you must complete all mandatory fields in the registration form.

By registering on the Platform, you confirm that you have read and accepted these Terms and Conditions.

You agree to provide accurate, complete, and up-to-date information and to update such information as necessary to ensure its accuracy.

You agree not to create or use multiple Accounts, whether under your own identity or that of a third party.

3.3 Identity Verification and Account Requirements

To access the Platform, Users are required to log in using their registered email address and a one-time password (OTP).

In the event that a User does not have an existing Account, the User must complete the registration (sign-up) process after OTP verification in order to access the Platform.

Once registered and logged in, Users may access the Platform with limited functionality without completing full profile or identity verification.

However, access to certain Services, including booking or offering a Trip, is subject to additional verification requirements as specified by CAARVN.

To book a Trip as a Passenger, the User may be required to upload a valid government-issued identification document.

To offer a Trip as a Driver, the User may be required to upload a valid driving licence and any additional documents as requested by CAARVN.

Users may choose to upload such documents at a later stage; however, access to certain features of the Platform will remain restricted until such verification is completed.

The User represents and warrants that all information and documents provided are accurate, valid, and belong to them. CAARVN reserves the right to suspend or terminate access to the Platform in the event of false, misleading, or incomplete information.

CAARVN may perform basic verification checks on submitted documents where feasible; however, such checks do not guarantee the authenticity, accuracy, or validity of the documents.

Users are responsible for maintaining the confidentiality of their Account credentials and for all activities carried out under their Account.

Verification of identity documents by CAARVN, where applicable, does not constitute endorsement, certification, or guarantee of a User’s identity, conduct, or reliability.

Verification of identity documents is limited in scope and does not guarantee the authenticity, accuracy, or current validity of such documents.

CAARVN shall not be liable for any unauthorized access to or use of a User’s Account, including where such access results from failure to maintain confidentiality of login credentials.

In the event that a User is unable to access their registered email address or login credentials, the User must contact CAARVN to initiate an account recovery process. CAARVN may require additional identity verification before restoring access.

4. Use of the Services

4.1 Posting Adverts

As a Member, and subject to compliance with these Terms and Conditions, you may create and post Carpooling Adverts on the Platform by providing information about the Trip you intend to undertake, including the date and time, pick-up and drop-off locations, number of Seats offered, vehicle details, and the Cost Contribution.

You are only authorised to post a Carpooling Advert if you fulfil all of the following conditions:

• you hold a valid driving licence and are legally permitted to operate the vehicle
• you only offer Carpooling Adverts for vehicles that you own or are authorised to use, including for ridesharing purposes
• you are the primary driver of the vehicle for the Trip
• the vehicle has valid and applicable insurance as required under law
• the vehicle is in good working condition and complies with all applicable legal and safety requirements
• the vehicle is registered on the Platform and its details are accurate and up to date
• you do not offer more Seats than the seating capacity of the vehicle
• each Seat offered complies with applicable safety requirements
• you do not post duplicate Adverts for the same Trip
• all information provided in the Carpooling Advert is accurate, complete, and not misleading.

You acknowledge that you are solely responsible for the content of any Carpooling Advert you post on the Platform and undertake to perform the Trip in accordance with the details specified.

Carpooling Adverts may be visible to other Members and, where applicable, to non-registered Users.

CAARVN reserves the right to refuse, remove, or modify any Advert that does not comply with these Terms or may harm the Platform or its Users, and may suspend or terminate the relevant Account.

4.2 Booking a Seat when carpooling

CAARVN has set up a system for booking Seats online (“Booking”) for Trips offered on the Platform.

Users may access available Trips through multiple interfaces, including:

• a search engine based on criteria such as place of origin, destination, date, and number of travellers; and
• suggested or recommended Trips displayed on the Platform based on relevance, location, User activity, or automated system processes.

Search results may be generated using location-based matching, distance-based filtering, or text-based search.

Users are responsible for reviewing available options and selecting a Trip that meets their needs. CAARVN does not guarantee that search results or suggested Trips will match User preferences or expectations.

Location data, routes, estimated distances, and suggested matches provided by the Platform are indicative and may not be accurate. CAARVN shall not be liable for any discrepancies or errors in such data.

Users acknowledge that any matching, recommendation, or suggestion provided by the Platform does not constitute a guarantee of safety, suitability, or reliability.

4.2.1 Booking Requests and Confirmation

A Passenger may submit a Booking request for a Trip by selecting the number of Seats required.

A Booking request is subject to validation and must comply with the following conditions:

• requested Seats must not exceed available Seats
• the Trip must be active and not cancelled, completed, or expired
• duplicate Booking requests for the same Trip are not permitted
• the Passenger must satisfy any applicable verification requirements.

Booking requests are transmitted to the Driver, who has sole discretion to accept or reject them.

A Booking is confirmed only upon acceptance by the Driver.

CAARVN does not guarantee Seat availability, Booking acceptance, or completion of any Trip.

4.2.2 Trip Execution, Check-in and Completion

The Driver is responsible for managing the status of the Trip, including initiating and completing the Trip through the Platform.

Prior to the start of a Trip, the Driver may mark the presence of Passengers. Passengers are then required to confirm their participation (“check-in”) through the Platform.

If a Passenger does not check in within a defined period (including up to a portion of the Trip duration as determined by the Platform), the system may automatically mark the Passenger as checked in.

The completion of a Trip is determined based on the scheduled Trip duration and system calculations. The Driver may be prompted to confirm completion or extend the Trip duration. If the Driver does not respond within the specified time, the Trip may be automatically marked as completed by the Platform.

Certain functionalities, including submission of reviews, may be available only after the Trip is marked as completed.

CAARVN shall not be liable for any discrepancies arising from automated status updates, delays, or system-generated actions related to Trip execution.

Users acknowledge that automated check-in mechanisms are based on system logic and may not reflect actual physical presence. CAARVN shall not be responsible for disputes arising from such automated actions.

Passengers may report discrepancies in check-in status within 24 hours of the scheduled Trip completion time. CAARVN may review such cases at its discretion and is not obligated to alter automated records except in cases of demonstrable system error.

4.2.3 Named nature of the Seat booking and use on behalf of a third party

Use of the Services is personal and linked to a specific identity. Drivers and Passengers must correspond to the identity provided on the Platform.

Members may book Seats on behalf of a third party, provided accurate details of the travelling individual are communicated.

It is prohibited to book a Seat for a person under the age of 18 travelling alone.

The Platform may only be used for transporting individuals. It is prohibited to use the Platform to transport objects, packages, or animals travelling alone.

It is also prohibited to publish a Carpooling Advert on behalf of another Driver.

The Member making the Booking for a third party assumes full joint and severable liability for the actions, conduct, and any damages caused by that third party during the Trip.

The Driver reserves the right to refuse boarding to any third party who fails to provide valid identification upon request.

Minors may travel only when accompanied by a responsible adult, and such adult assumes full responsibility for the minor during the Trip.

For the purposes of this clause, a minor is any individual under the age of 18.

4.3 Member Content, Moderation and Review System

4.3.1 Operation of Review System

Users may submit ratings and reviews after completion of a Trip.

Only Passengers who have completed a Booking may rate the Driver, and only once per Booking.

Ratings are aggregated and displayed on Driver profiles.

Users must ensure that reviews are accurate, fair, and based on genuine experience.

CAARVN does not verify or endorse User reviews and shall not be liable for reliance placed on such content.

Reviews and ratings submitted by a User whose Account is subsequently deleted may continue to be displayed on the Platform under the label “Deleted User” for the purposes of Platform integrity and safety.

4.3.2 Moderation

“Member Content” includes reviews, ratings, profile information, messages, and uploaded documents.

CAARVN reserves the right, but not the obligation, to monitor or moderate such content using automated or manual processes.

CAARVN may remove content, issue warnings, restrict access, or suspend Accounts where violations occur.

CAARVN is not obligated to actively monitor all content and shall not be liable for User-generated content.

4.3.3 Limitations and Enforcement

CAARVN may restrict or suspend Accounts or access to features, including the review system, in cases of misuse or violation of these Terms.

Users acknowledge that ratings and reviews are subjective and may not reflect all experiences.

4.4 Platform Limitations and Liability

Users acknowledge that the Platform operates using automated systems and that certain actions may be executed without manual intervention.

CAARVN may, at its sole discretion, review and correct automated actions where appropriate and subject to operational feasibility.

Any automated action performed by the Platform, including but not limited to status updates, check-ins, or Trip completion, shall be considered valid for operational purposes, subject to correction in case of demonstrable system error.

CAARVN does not guarantee that any Driver or Passenger will fulfil their obligations, including attendance, punctuality, or completion of any Trip.

Users acknowledge that interactions with other Users occur at their own risk. CAARVN is not responsible for the conduct, actions, or omissions of any User.

CAARVN does not guarantee that automated systems, algorithms, or data processing mechanisms will be error-free or uninterrupted.

CAARVN shall not be liable for any technical errors, system failures, delays, or inaccuracies in data, including but not limited to, seat availability, Trip status, notifications, or automated system actions.

Users acknowledge and accept that automated actions may not always reflect real-world conditions.

5. Financial Conditions

Access to and use of the Platform, including registration, browsing, and posting Adverts, is currently free of charge.

CAARVN does not process or facilitate payments between Users at this stage. Any Cost Contribution agreed for a Trip is handled directly between the Driver and Passenger.

CAARVN shall not be responsible for any failure by a Passenger to pay, or by a Driver to accept, any Cost Contribution agreed between Users.

5.1 Cost Contribution and Pricing

The Cost Contribution for a Carpooling Trip is determined through a system-generated pricing mechanism provided by the Platform.

This pricing may take into account factors such as distance, route, and other relevant parameters, and may include additional components such as toll charges where applicable.

Drivers do not have full discretion to freely set prices. The Platform may apply limits, caps, or predefined pricing rules to ensure fairness and prevent misuse.

The Cost Contribution is intended solely to support cost-sharing between Users. Drivers agree not to use the Platform for profit or commercial purposes.

CAARVN determines the reference Cost Contribution through an automated pricing system. However, CAARVN does not facilitate, process, or enforce the collection of such amounts between Users. All payments are handled directly and at the sole risk of the Users involved.

5.2 Pricing Disclaimer

Prices displayed on the Platform are generated automatically and are indicative in nature. CAARVN does not guarantee that such prices will accurately reflect actual costs incurred during a Trip.

CAARVN shall not be liable for any discrepancies between estimated and actual costs.

5.3 Future Changes

CAARVN reserves the right to introduce payment features, service fees, or other charges in the future. Users will be informed of any such changes in accordance with these Terms and Conditions.

5.4 Pricing Control and Modifications

CAARVN reserves the right to determine, modify, or update the pricing algorithm, calculation methods, cost limits, and any related parameters used to generate the Cost Contribution at any time.

Such changes may be made without prior notice and may affect future Trips.

Users acknowledge and accept that pricing is determined by automated systems and may vary based on system updates, data inputs, or operational considerations.

Such changes shall apply to new Trips created after the update and shall not affect Trips already published.

5.5 Tax Responsibility

Users are solely responsible for determining and fulfilling any tax obligations, duties, or legal requirements arising from their use of the Platform, including any Cost Contributions received or paid.

6. Non-Commercial Use of the Platform

The Platform is intended solely to facilitate cost-sharing between Users for Carpooling Trips and is not intended for commercial or business use.

Users agree to use the Platform only for personal, non-commercial purposes and not to operate as a transportation service provider, taxi service, or commercial enterprise.

6.1 Cost-Sharing Principle

The Cost Contribution for a Trip is determined through the Platform’s automated pricing system and is intended solely to enable partial recovery of travel-related costs.

The Platform may determine, apply, and modify limits, caps, or percentage-based restrictions on the Cost Contribution at its discretion, including adjustments based on system logic, data inputs, or operational requirements.

Drivers acknowledge that they are not permitted to use the Platform to generate profit or financial gain.

Users agree not to attempt to manipulate pricing, bypass system limits, or otherwise misuse the Platform for commercial advantage.

6.2 Prohibited Commercial Use

It is strictly prohibited to:

• use the Platform for commercial passenger transport services;
• operate as a taxi, ride-hailing, or chauffeur service through the Platform;
• use vehicles intended for commercial transport purposes, including company vehicles or hired vehicles, where such use results in profit;
• create multiple or repeated Trips with the intention of generating revenue.

6.3 Verification and Enforcement

CAARVN reserves the right to request documentation, including vehicle registration or other relevant information, to verify compliance with these Terms.

CAARVN may suspend, restrict, or terminate access to the Platform where it determines, at its sole discretion, that a User is engaging in commercial activity, attempting to generate profit, or otherwise violating these Terms.

7. Cancellation Policy

7.1 Cancellation of Bookings and Trips

Drivers and Passengers may cancel a Trip or a Booking at any time prior to the start of the Trip.

In the event of cancellation by the Driver, affected Passengers will be notified through the Platform.

In the event of cancellation by a Passenger, the Driver will be notified and the corresponding Seat may be made available to other Users.

Users are expected to act in good faith and avoid last-minute cancellations that may cause inconvenience to other Users.

7.2 No Payment Handling or Refunds

CAARVN does not process or facilitate payments between Users. Accordingly, CAARVN does not handle refunds, reimbursements, or financial compensation of any kind.

Any financial arrangements, including Cost Contributions, are handled directly between Users. CAARVN shall not be responsible for any disputes, claims, or losses arising from such arrangements.

7.3 No-Show and User Responsibility

Users are responsible for arriving at the agreed meeting point at the scheduled time.

In the event that a User fails to attend a Trip (“no-show”), CAARVN shall not be liable for any resulting inconvenience, loss, or dispute between Users.

7.4 Platform Role and Liability

CAARVN acts solely as an intermediary platform and does not guarantee the completion of any Trip or the reliability of any User.

CAARVN shall not be liable for cancellations, delays, no-shows, or any consequences arising from interactions between Users.

7.5 Misuse and Repeated Cancellations

Repeated cancellations, failure to attend Trips, or misuse of the Platform may result in restrictions, suspension, or termination of a User’s Account in accordance with these Terms.

Users may report disputes relating to Cost Contribution through the Platform. CAARVN does not resolve such disputes financially but may take appropriate action based on patterns of misuse.

8. User Obligations and Prohibited Conduct

8.1 General Obligations

Users are solely responsible for their conduct while using the Platform and during any Trip.

Users agree to comply with all applicable laws, regulations, and these Terms and Conditions at all times.

When using the Platform, Users agree not to:

• use the Platform for any commercial, professional, or profit-making purpose
• provide false, misleading, fraudulent, or incomplete information
• impersonate another individual or create an Account on behalf of another person without authorization
• engage in abusive, offensive, threatening, discriminatory, or unlawful behaviour
• post or transmit content that is illegal, harmful, or violates the rights of others
• misuse, disrupt, or attempt to interfere with the operation of the Platform or its systems
• attempt to bypass, manipulate, or exploit any system logic, including pricing, booking, or verification mechanisms
• contact other Users for purposes unrelated to a Trip arranged through the Platform
• create multiple Accounts or use another User’s Account
• violate these Terms in any manner.

Users shall not upload, post, or transmit any content that is unlawful, harmful, defamatory, obscene, or in violation of applicable laws, including the Information Technology Act, 2000.

8.2 Obligations of Drivers

When using the Platform as a Driver, you agree to:

• hold a valid driving licence and comply with all applicable driving laws and regulations
• ensure that your vehicle is in safe, roadworthy condition and properly insured
• only post Trips that you genuinely intend to undertake
• accurately follow the Trip details specified in the Advert, including route, timing, and pick-up/drop-off points
• not exceed the number of Seats offered
• ensure that Passengers can contact you using the details provided on the Platform
• behave responsibly and safely during the Trip
• not engage in reckless driving or any activity that may endanger Passengers
• not use the Platform for commercial passenger transport services or profit-making
• not attempt to manipulate pricing, create artificial demand, or misuse system-generated pricing mechanisms
• promptly inform Passengers of any delays, changes, or cancellations.
• not demand or collect any Cost Contribution higher than the amount generated by the Platform.

Drivers must ensure that their participation in carpooling activities complies with all applicable local, state, and national transport regulations, including any restrictions or requirements specific to ridesharing or cost-sharing arrangements.

Any Cost Contribution agreed through the Platform shall be deemed final.

The foregoing does not prevent a Driver from requesting, and a Passenger from voluntarily agreeing to reimburse, genuinely unforeseen out-of-pocket costs (such as unexpected toll charges or mandatory parking fees) that arise during the Trip, provided such arrangements are transparent and not imposed as a condition of completing the Trip.

CAARVN shall have no liability in respect of any such arrangements.

The Driver has full control and responsibility over the vehicle, route, and conduct of the Trip at all times.

8.3 Obligations of Passengers

When using the Platform as a Passenger, you agree to:

• behave respectfully and responsibly during the Trip
• arrive at the designated meeting point on time
• respect the Driver’s vehicle and maintain cleanliness
• not carry illegal, dangerous, or prohibited items
• not engage in behaviour that may distract or endanger the Driver
• ensure that you can be contacted by the Driver using the contact details provided
• comply with any reasonable instructions given by the Driver for safety purposes
• provide valid identification when required under the Platform’s verification process
• ensure that any third party for whom a Booking is made complies with these Terms.
• ensure that any luggage brought on the Trip is reasonable in size and communicated to the Driver in advance. Drivers reserve the right to refuse passengers with excessive or undeclared luggage without penalty.

For guidance, luggage that cannot be reasonably accommodated in the boot of a standard passenger vehicle, or that occupies another Passenger’s allocated space without prior agreement, may be considered excessive.

8.4 Platform Integrity and System Protection

Users agree not to:

• attempt to manipulate booking flows, including repeated cancellations or fake requests
• interfere with Trip status mechanisms, including check-in, automated updates, or completion processes
• exploit system delays, errors, or automation logic for personal gain
• attempt to reverse-engineer, disrupt, or compromise the Platform’s systems.

8.5 Reporting and Enforcement

Users may report suspicious, inappropriate, or unlawful conduct or content through the Platform.

CAARVN reserves the right to investigate, remove content, restrict access, suspend Accounts, or terminate access to the

Platform in response to violations of these Terms or applicable laws.

Such actions may be taken without prior notice where necessary to protect the Platform or its Users.

9. Restrictions, Suspension, and Termination

9.1 Account Deletion by User

Users may request deletion of their Account at any time through the Platform.

Upon initiating an Account deletion request, the Account will be placed in a deactivation period for up to fourteen (14) days. During this period, the User may cancel the deletion request by logging back into their Account.

If the deletion request is not cancelled within this period, the Account will be permanently deleted.

Following deletion, certain data, including Trip history, may be retained in an anonymized form for operational, legal, or record-keeping purposes. The User may be displayed as a “Deleted User” where applicable.

Notwithstanding the above, CAARVN reserves the right to retain certain personal data post-deletion if required by applicable law, for fraud prevention, to resolve disputes, or to comply with law enforcement requests, in accordance with the Privacy Policy and applicable data protection laws.

9.2 Suspension and Restrictions by CAARVN

CAARVN reserves the right to restrict, suspend, or limit access to the Platform, either temporarily or permanently, where:

• a User breaches these Terms and Conditions
• a User engages in fraudulent, abusive, or harmful behaviour
• a User attempts to misuse or manipulate the Platform, including its systems or features
• such action is necessary to protect the security, integrity, or proper functioning of the Platform, its Users, or third parties
• required for investigation, prevention of fraud, or compliance with applicable laws.

9.3 Termination by CAARVN

CAARVN reserves the right to terminate a User’s access to the Platform, with or without prior notice, where it determines that such action is necessary under the circumstances.

Termination may result in permanent loss of access to the Account and associated data, subject to applicable laws.

9.4 Content Removal

CAARVN may remove or restrict access to any Member Content that violates these Terms, applicable laws, or may harm the Platform or its Users.

9.5 Warnings and Notifications

Where appropriate, CAARVN may issue warnings or notifications to Users prior to taking enforcement action.

However, CAARVN reserves the right to take immediate action without prior notice where necessary

9.6 Review and Discretion

CAARVN shall determine, at its sole discretion, the appropriate action to be taken in each case, taking into account the severity, frequency, and nature of the violation.

Users may contact CAARVN to seek clarification or provide explanations regarding any action taken.

9.7 Appeal Process

Users may appeal any suspension or restriction by submitting a request within 7 days.

CAARVN will review and respond within 10 business days.

In urgent cases involving safety or fraud, immediate action may be taken, subject to review upon user request.

10. Personal Data

In the context of using the Platform, CAARVN may collect and process personal data relating to Users, including but not limited to identification details, contact information, and documents submitted for verification purposes.

Such data is processed in accordance with CAARVN's Privacy Policy, which forms an integral part of these Terms and Conditions.

By using the Platform, Users consent to the collection, use, storage, and processing of their personal data as described in the Privacy Policy.

Users are responsible for ensuring that all personal data and documents provided are accurate, valid, and belong to them.

CAARVN shall not be liable for any misuse, fraudulent submission, or unauthorized use of personal data by Users or third parties, except as required under applicable law.

A detailed Privacy Policy is available on the Platform and forms an integral part of these Terms.

CAARVN implements reasonable security measures but does not guarantee absolute security of data transmission or storage.

11. Intellectual Property

11.1 Content Published by CAARVN

Subject to content provided by Users, CAARVN is the sole owner of all intellectual property rights relating to the Platform, the Services, and all associated content, including but not limited to text, images, designs, logos, software, databases, and graphics.

CAARVN grants Users a limited, non-exclusive, personal, and non-transferable right to access and use the Platform and Services for personal, non-commercial purposes, in accordance with these Terms.

Any other use, reproduction, distribution, modification, or exploitation of the Platform, Services, or content, without prior written permission from CAARVN, is strictly prohibited.

In particular, Users shall not:

• copy, reproduce, distribute, or publicly display any part of the Platform or its content
• reverse engineer, decompile, or attempt to extract the source code of the Platform
• use automated tools, bots, or scraping mechanisms to access or collect data from the Platform
• use the Platform’s content, branding, or systems for commercial or competitive purposes.

11.2 Content Posted by Users

Users retain ownership of the content they submit on the Platform (“Member Content”), including but not limited to Adverts, Booking requests, profile information, reviews, messages, and uploaded media.

By submitting Member Content, Users grant CAARVN a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, process, adapt, and display such content for the purpose of operating, improving, and providing the Platform and Services.

This licence includes the right to format, modify, or translate content where necessary for technical compatibility or service delivery.

Users represent and warrant that they have all necessary rights to submit such content and that it does not violate any third-party rights or applicable laws.

Users remain solely responsible for their Member Content.

12. Role of CAARVN

The Platform is an online intermediary that enables Users to create, publish, and access Carpooling Adverts for the purpose of arranging cost-sharing Trips between Drivers and Passengers.

CAARVN’s role is strictly limited to providing access to the Platform and facilitating connections between Users.

CAARVN does not provide transportation services, does not operate vehicles, and does not act as a carrier, agent, or employer of any User.

Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, or employment relationship between CAARVN and any User.

By using the Platform, Users acknowledge that CAARVN is not a party to any agreement or arrangement entered into between Users, including any agreement relating to a Trip or Cost Contribution.

CAARVN does not owe any duty of care, supervision, or control over Users or Trips beyond providing access to the Platform as an intermediary.

Users acknowledge that Drivers are independent individuals and not employees, agents, or representatives of CAARVN.

CAARVN does not control, verify, or guarantee:

• the accuracy, completeness, or legality of Adverts or information provided by Users;
• the identity, behaviour, reliability, or suitability of any User;
• the availability, quality, safety, or legality of any Trip;
• the compliance of Users with applicable laws or these Terms.

Users act under their sole and full responsibility when using the Platform, including during any interaction, Booking, or Trip.

CAARVN shall not be liable for any loss, damage, or dispute arising from:

• inaccurate or misleading information provided by Users
• cancellation, modification, delay, or non-performance of a Trip
• the conduct or actions of any User before, during, or after a Trip
• any direct or indirect arrangements made between Users, including financial arrangements
• technical errors, system failures, delays, or inaccuracies in Platform functionality
• automated actions performed by the Platform, including but not limited to booking validation, Trip status updates, check-ins, or completion processes.

CAARVN is not responsible for any communication, interaction, or arrangement between Users that occurs outside the Platform, including but not limited to communications via phone, messaging applications, or other external channels.

Users acknowledge that they rely on any information, content, ratings, or representations provided on the Platform at their own discretion and risk. CAARVN shall not be responsible for any reliance placed on such information.

CAARVN does not guarantee that any User is who they claim to be and Users interact at their own risk.

Any interaction, agreement, or transaction conducted outside the Platform is undertaken at the sole risk of the Users, and CAARVN shall have no responsibility or liability in relation to such interactions.

Nothing in this clause shall exclude liability where such duty is imposed by applicable law.

Users acknowledge that the Platform is not intended to be relied upon as a guarantee of safety or security.

If a Driver and Passenger mutually agree to deviate from the route, destination, or details specified in the Platform Booking, such deviation shall be considered a private arrangement. CAARVN disclaims all liability and responsibility for any portion of the Trip outside the originally booked parameters.

CAARVN does not provide emergency services or guarantee intervention in disputes, accidents, or incidents occurring during a Trip.

13. Operation, Availability, and Functionalities of the Platform

CAARVN endeavours to make the Platform available on a continuous basis. However, access to the Platform may be temporarily suspended, limited, or interrupted at any time without prior notice due to maintenance, updates, technical issues, system upgrades, or circumstances beyond CAARVN’s control.

CAARVN does not guarantee uninterrupted, error-free, or secure access to the Platform at all times.

CAARVN does not guarantee the preservation, availability, or accuracy of any data stored on the Platform and shall not be liable for any loss, corruption, or unavailability of such data.

CAARVN does not guarantee that the Platform will be compatible with all devices, operating systems, or network conditions, and shall not be liable for any inability to access or use the Platform due to such limitations.

CAARVN reserves the right, at its sole discretion, to modify, suspend, restrict, or discontinue all or part of the Platform or its functionalities, temporarily or permanently, without prior notice.

This includes, but is not limited to:

• changes to features, services, or user interfaces;
• updates to system logic, algorithms, or automated processes;
• introduction or removal of functionalities;
• limitations on access to certain features.

CAARVN shall not be liable for any loss, inconvenience, or damage resulting from:

• temporary or permanent unavailability of the Platform;
• system errors, bugs, or technical failures;
• modifications to features or functionalities;
• delays, interruptions, or performance issues.

The Platform and Services are provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied.

CAARVN does not guarantee that Users will be able to find matching Trips, Drivers, or Passengers at any given time or location.

The availability of Trips, Seats, or Users on the Platform depends on various factors, including User activity, geographic coverage, and system conditions.

CAARVN shall not be liable for any inability to find, book, or complete a Trip, or for any inconvenience, delay, or loss arising from the unavailability of matching Users or Trips on the Platform.

Users acknowledge that the Platform does not guarantee successful completion of any Trip under any circumstances.

Users acknowledge that the features, functionalities, and operation of the Platform may evolve over time and no specific functionality is guaranteed to remain available.

Failure by CAARVN to enforce any provision shall not constitute a waiver.

CAARVN does not warrant that the Platform will meet any specific User requirements or expectations.

CAARVN does not guarantee that any action on the Platform, including Booking, check-in, Trip status updates, or completion, will be successfully executed at all times.

Users acknowledge that the Platform is provided for facilitation purposes only and should not be relied upon as the sole basis for decision-making.

14. Modification of the Terms and Conditions

These Terms and Conditions, together with any documents incorporated by reference, constitute the entire agreement between you and CAARVN regarding your use of the Platform and Services. Any other information provided on the Platform (including FAQs or help pages) is for informational purposes only and does not have contractual value.

CAARVN reserves the right to modify or update these Terms and Conditions at any time, in order to reflect changes in the Platform, its functionalities, its technological or commercial environment, or to comply with applicable laws and regulations.

Any modifications will be published on the Platform and will include an updated effective date. Where appropriate, Users may be notified of such changes.

Continued use of the Platform after the effective date of the modified Terms and Conditions constitutes acceptance of those changes.

If a User does not agree to the modified Terms, they must stop using the Platform and may request deletion of their Account in accordance with these Terms.

Previous versions of these Terms and Conditions may be retained for reference upon request.

15. Applicable Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India including but not limited to the Indian Contract Act 1872, the Information Technology Act 2000, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023.

Any disputes arising out of or in connection with these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the courts located in Mysuru, India.

15.1 Internal Complaint Handling

Users may raise complaints or concerns regarding:

• actions taken on their Account (including suspension or restriction);
• removal or moderation of Member Content;
• issues related to the use of the Platform.

Complaints may be submitted through the contact details provided on the Platform.

CAARVN will review such complaints and respond within the timelines specified under applicable law. Decisions taken by CAARVN after review shall be final, subject to applicable law.

15.2 Dispute Resolution

In the event of any dispute, Users agree to first attempt to resolve the matter amicably by contacting CAARVN.

If the dispute is not resolved through mutual discussion, either party may pursue legal remedies in accordance with applicable laws of India.

15.3 Grievance Officer

In accordance with applicable law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, CAARVN appoints a Grievance Officer.

Users may submit complaints relating to:

• Account actions (suspension, restriction)
• Content moderation
• Safety issues or misuse of the Platform

Grievance Officer Details:

Name: Shreyas.M

Email: shreyas.m@caarvn.com

CAARVN will review such complaints and respond within the timelines specified under applicable law.

16. Limitation of Liability

To the maximum extent permitted under applicable law, CAARVN’s total aggregate liability arising out of or in connection with the Platform, Services, or these Terms and Conditions shall be limited to the lower of:

• the amount of Cost Contribution agreed for the relevant Trip (if any) or
• INR 1,000 (Indian Rupees One Thousand only).

This limitation shall not apply to:

• personal injury or death,
• gross negligence or wilful misconduct by CAARVN,
• any liability that cannot be excluded under applicable law.

Under no circumstances shall CAARVN be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or reputational harm, even if advised of the possibility of such damages.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is not permitted under applicable law.

17. Indemnification

Users agree to indemnify, defend, and hold harmless CAARVN, its affiliates, directors, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with:

• their access to or use of the Platform or Services
• any Trip, Booking, or interaction with another User
• violation of these Terms and Conditions
• breach of any applicable law or regulation
• infringement of any third-party rights
• any inaccurate, misleading, or unlawful information or content provided by the User.

18. Safety and Accident Disclaimer

Users acknowledge that participation in carpooling Trips involves inherent risks, including but not limited to accidents, injury, death, or property damage.

CAARVN does not verify the driving ability, conduct, background, or suitability of any User and does not guarantee the safety, legality, or quality of any Trip.

To the fullest extent permitted by law, CAARVN shall not be liable for any personal injury, death, property damage, or any other loss or harm arising out of or in connection with any Trip or interaction between Users.

Drivers are responsible for ensuring that their insurance policies cover carpooling or shared use of their vehicle. CAARVN does not verify insurance coverage.

Users expressly acknowledge and accept all risks associated with participating in carpooling Trips and agree to use the Platform at their own risk.

Drivers are solely responsible for the operation of their vehicle, compliance with applicable laws, and the safety of all Passengers during a Trip.

Drivers are solely responsible for ensuring that their insurance policies permit carpooling or shared-use activities under applicable law.

CAARVN does not undertake any obligation to perform background verification, criminal checks, or ongoing monitoring of Users beyond the verification processes explicitly described on the Platform.

CAARVN does not verify the validity, status, or legal compliance of any driving licence, vehicle registration, or insurance document submitted by Users.

Users are strongly encouraged to exercise caution, independently verify details of other Users, and take reasonable steps to ensure their personal safety while using the Platform.

19. Force Majeure

CAARVN shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, labor disputes, power failures, internet or telecommunications failures, or system outages.

Users shall similarly not be considered in breach of their obligations under these Terms where non-performance results directly from events beyond their reasonable control, including natural disasters, government restrictions, or other force majeure events.

20. No Class Actions

Users agree to attempt resolution of disputes on an individual basis in the first instance.

Nothing in this clause shall limit or restrict any rights available under applicable law, including the Consumer Protection Act 2019. Where permitted, disputes shall be resolved through individual proceedings before resorting to collective actions.

21. Payment and Third-Party Services Disclaimer

In the event that CAARVN introduces payment functionalities or integrates third-party payment service providers in the future, Users acknowledge and agree that:

• such payment services may be subject to separate terms and conditions of the third-party provider
• CAARVN shall not be responsible for payment failures, transaction errors, delays, unauthorized transactions, or technical issues arising from such services
• CAARVN does not guarantee the availability, security, or performance of third-party payment systems.

22. Platform Security and Prohibited Technical Activities

Users agree not to engage in any activity that may compromise the security, integrity, or proper functioning of the Platform, including but not limited to:

• unauthorized access to systems, servers, or data
• hacking, probing, or attempting to breach security measures
• use of bots, scripts, scraping tools, or automated systems to access or extract data
• reverse engineering, decompiling, or attempting to derive source code
• introducing malware, viruses, or harmful code.

Any such actions may result in immediate suspension or termination of access and may lead to legal action.

23. Termination Without Liability

CAARVN reserves the right, at its sole discretion and subject to applicable law, to suspend, restrict, terminate, or refuse access to the Platform or Services to any User at any time, with or without prior notice. Where practicable, CAARVN will endeavour to notify the User and provide reasons for such action, subject to legal, safety, or operational constraints.

24. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

25. Governing Language

These Terms and Conditions are drafted in the English language. In the event of any inconsistency or ambiguity arising from translations, the English version shall prevail.

26. Electronic Acceptance

Users acknowledge that acceptance of these Terms and Conditions through electronic means, including clicking “Login”, “Sign Up”, or similar actions, constitutes a legally binding agreement equivalent to a physical signature.

27. User Responsibility for Compliance with Laws

Users are solely responsible for ensuring that their use of the Platform, including participation in any Trip as a Driver or Passenger, complies with all applicable local, state, and national laws and regulations.

This includes, but is not limited to, laws relating to transportation, licensing, insurance, taxation, and road safety.

CAARVN does not provide legal advice and shall not be responsible for any violations of law committed by Users in connection with their use of the Platform.

28. Legal Information

The Platform is operated by Veebhaka Industries under the brand name CAARVN.

For any questions or concerns, Users may contact CAARVN at: support@caarvn.com

CAARVN reserves the right to update contact details from time to time.